Response Time
Support is available to help with account-related questions, KYC and verification, payment or technical concerns, or general feedback on games, promotions and payouts. Contact the team for password resets, deposit and withdrawal enquiries, account limits, or to report faults and bugs. Reach us via live chat, email or phone. Pick the most convenient channel below and the support team will assist with account issues, verification steps and platform queries.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat, email, account and payments; monitored daily and disputes) |
| General Enquiries | [email protected] (general enquiries, billing and media and press) |
| Affiliate Enquiries | [email protected] (affiliate sign-ups, partnership queries and partner offers) |
| Phone | +61 2 9374 5821 (call, SMS or WhatsApp) |
| Working Hours | Mon-Fri, 09:00-18:00 (AEST). Live chat 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or any matter that needs explanations or supporting documents. Please include a concise, clear subject line and provide up-to-date contact details so we can locate your account and respond without delay. Attach relevant files and quote any reference numbers to speed up handling.
Send us a message
Response Time
Support requests are handled via live chat and email. Most enquiries are answered within one business day. Complex cases, such as account verification or payment disputes, may take longer to resolve depending on their nature and the information required. We'll keep you updated by email and on your account while we work through any outstanding issues.
Feedback
Have feedback or ideas for improving Spin Dinero? Send suggestions, bug reports or feature requests via live chat or email. Every submission is reviewed carefully and fed into product updates and UX fixes. Tell us what you’d change and we’ll take it on board - input helps shape promos, games and site flow. Thanks for helping us improve.